How to Cancel Kit

A 9-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
3 weeks ago Updated
Verified Working flow
Open Kit Cancel Page Read the 9 steps See Kit pricing & tiers

Quick answer

On a free trial, open Settings → Billing, click Cancel trial., then confirm with Cancel my trial. You drop to the free plan immediately and cannot start another free trial. On a paid Creator or Pro plan, Kit's help center says to contact the in-app messenger to move to Newsletter (free) — you keep access until the end of the billing period, with a 30-day refund window via support.

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Step-by-step instructions

1

Open Settings → Billing

Sign in at app.kit.com, open your account menu, and go to Settings → Billing (direct link: app.kit.com/account_settings/billing). On a trial you'll see a "My Plan" card with days remaining, your Creator or Pro tier, and an Upgrade now button.

Kit Settings Billing page on a Creator Monthly free trial with an info banner about the trial ending, subscriber usage 6 / 1,000, and a Cancel trial link under My Plan
2

Click Cancel trial.

Under My Plan, find the line that says you can cancel your free trial and downgrade to the free plan immediately. Click the blue Cancel trial. link — not Upgrade now.

3

Read what you keep and what you lose

A "Cancel your free trial" modal lists Free-plan keeps (broadcasts, forms and landing pages, selling digital products) and Creator features you lose right away: Creator Network recommendations, automations, integrations, automation templates, email sequences, and live chat / priority support.

Kit Cancel your free trial modal with green keep list, red lose list for automations and Creator Network, a warning that another free trial will not be available, and Keep my trial plus Cancel my trial buttons
4

Click Cancel my trial

Skip Keep my trial. Click the black Cancel my trial button to finish. That is the confirm step — there is no separate survey after it.

5

Verify you're on the free plan

A confirmation modal should read "You're now on the Kit free plan." Click Jump in. The trial badge and Upgrade now promo for the trial should be gone — you're on Newsletter/free tooling, not a paid Creator trial.

Kit confirmation modal stating You're now on the Kit free plan with a blue Jump in button over the dashboard
6
If this applies to you

If you're on a paid Creator or Pro plan

The Cancel trial. link will not apply. Kit's Billing help says to contact support with the in-app messenger to downgrade from Creator to the Newsletter (free) plan. After a paid cancel, the account stays active until the last day of the billing period. For a 30-day refund on recent charges, ask support — it is not a self-serve button in the trial flow.

7
If this applies to you

Request a refund within 30 days if you already paid

Kit's published policy: if you cancel, you can request any funds paid in the last 30 days refunded in full — including annual plans. Amounts older than 30 days are not refunded or prorated. Contact support (help@kit.com or the messenger) and do it before deleting the account.

8
If this applies to you

Don't delete the account if you only meant to stop paying

Canceling or downgrading keeps your list and most data on the free plan. Account deletion (Settings → Account & Billing → Delete my Kit account) permanently wipes data within 24–48 hours after you type DELETE ACCOUNT. Export subscribers first if you ever delete, and request any refund before that step.

9
If this applies to you

If your bill still says ConvertKit

The product rebranded from ConvertKit to Kit. Older charges, emails, or bank descriptors may still use ConvertKit — same company. Cancel and billing still live under app.kit.com Account & Billing.

Frequently Asked Questions

On a free trial, canceling with Cancel my trial drops you to the free plan immediately with no subscription charge. If you never upgrade and never add a card, the trial banner states the subscription cancels when the trial ends. On a paid plan, Kit says the account stays active until the last day of the billing period, then paid billing stops. Watch for a final charge only if you cancel after a renewal already posted — then use the 30-day refund path.

Yes within 30 days. Kit's Billing help: you can request any funds paid in the last 30 days refunded in full, including on annual plans. Payments older than 30 days are not refunded or prorated. Ask support via the in-app messenger or help@kit.com — and request the refund before deleting the account. EU/UK consumers may also have a 14-day withdrawal right on new distance contracts, separate from Kit's 30-day policy.

Your account stays; you move to the free Newsletter plan rather than wiping the workspace. Kit's free plan keeps broadcasts, forms, landing pages, and digital products, with free-tier automation limits (help documents the Newsletter plan up to 10,000 subscribers). Creator-only pieces — full automations, sequences, integrations, Creator Network recommendations, and priority support — stop when you leave Creator/Pro. Folders from a paid plan are kept for 6 months after a free downgrade, then deleted.

Unlike the trial's Cancel trial. link, Kit's Billing help tells paid Creator customers to contact the in-app messenger to downgrade to Newsletter. After canceling a paid account, access continues until the last day of the billing period. Creator Pro may show a Downgrade button for moving down a paid tier; landing on free still goes through support per that article.

Yes — that is the flow in this guide: Billing → Cancel trial. → Cancel my trial. Paid Creator features end immediately, you will not get another free trial on that path, and no subscription charge should post if you never upgraded. Creator and Pro trials are 14 days and do not require a card at signup on the public pricing page.

Yes. Sign back in and pick a paid plan from Billing or Upgrade. Kit's 2025 pricing FAQ says returning customers choose from the current plan prices (Creator starts at $39/month for up to 1,000 subscribers on the public pricing page). After a trial cancel, you typically cannot run another free trial — you would subscribe or stay on free.
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