How to Cancel Retool

A 10-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
3 weeks ago Updated
Verified Working flow
Open Retool Cancel Page Read the 10 steps See Retool pricing & tiers

Quick answer

Sign in as an organization admin, open Settings → Billing, click Downgrade under the Free plan, then confirm with Move to Free. Retool cancels the paid Team or Business subscription at the end of the current billing period and Free is limited to 5 users. Annual plans outside the 7-day grace window need support@retool.com — unused time is not refunded.

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Step-by-step instructions

1

Confirm you are an organization admin

Only an admin can open Billing and change the org plan. Regular builders and end users will not see a Downgrade control. If Billing is missing from Settings → Organization, ask whoever owns the Retool org to run this flow — or have them grant you admin first.

2

Open Organization → Billing

Sign in on the web, open Settings, and under Organization click Billing. You land on the Plans comparison (Free, Team, Business, Enterprise) with an Annual / Monthly billing toggle. Direct entry after login: Settings → Billing.

Retool Organization Billing Plans table on Annual billing showing Free at $0 with a Downgrade button, Team pricing per standard and end user with Subscribe, Business, and Enterprise Book a demo
3

Click Downgrade under Free

In the Free column ($0, up to 5 users), click Downgrade — not Subscribe on Team or Business, and not Book a demo on Enterprise. That opens the confirmation modal for leaving the paid plan.

4

Read the Free-plan limits

The "Downgrade to Free Plan?" modal states two facts: you cannot have more than 5 users on Free, and Retool will cancel your paid subscription at the end of this billing period. Confirm that timing and headcount match what you expect before continuing.

Retool modal titled Downgrade to Free Plan? warning that Free allows no more than 5 users and that the paid subscription cancels at the end of the billing period, with Cancel and Move to Free buttons
5

Click Move to Free

Skip the Cancel button on the modal (that only closes it). Click the blue Move to Free button to schedule the paid subscription cancel and set Free as the plan you will land on.

6

Verify Free is the current plan

A green toast should read "Plan changed successfully." On the Plans table, Free shows as Current plan. Paid access continues until the end of the billing period named in the modal — watch that date on the next invoice and card statement.

Retool Billing page after downgrade with a Plan changed successfully toast and the Free column marked Current plan at $0 up to 5 users
7
If this applies to you

If you are on an annual plan

Retool treats annual billing as a commitment. Within the first seven days (the grace period), admins can change plans in Billing — docs say to move annual → monthly paid first, then Free if that is the goal. Outside the grace period, contact support@retool.com: Support can change the plan but will not issue a prorated refund for unused months. You can also adjust an annual renewal in the last month of the term via the same Billing path described in Retool's downgrade docs.

8
If this applies to you

If you are on Enterprise

There is no self-serve Downgrade to Free for Enterprise. Contact your Retool account manager to change or end the contract. Book a demo on the Billing page is a sales path, not cancellation.

9
If this applies to you

Trim enabled users before you hit Free's 5-seat cap

Free allows up to 5 users. If the org is larger, reduce enabled users under Settings → Users before or right after the downgrade so you are not stuck over the Free limit. Retool also bills by activity: Builders (who edit apps/workflows in the cycle) cost more than Internal users — the Billing banner may still say "standard" and "end" users for the same seat types. Disable test logins you no longer need; community reports note that short-lived sign-ins can still count in a billing cycle.

10
If this applies to you

If you cannot log in to Billing anymore

When the company email domain is gone, the org is shut down, or only a personal card is left on an old subscription, the dashboard cancel path is unreachable. Email support@retool.com (billing support aims to reply within 2 business days and can process refunds and admin fixes), or open a ticket at help.retool.com. The community forum and weekly office hours are backups if email stalls.

Frequently Asked Questions

No new paid-plan renewals should post after the cancel takes effect at the end of the current billing period — that is exactly what the Downgrade to Free Plan? modal says. On monthly Cloud plans, Retool's docs also say the next invoice shows a prorated amount for the old and new plan, so you may still see a final adjusted invoice after you click Move to Free. Annual plans outside the 7-day grace period are different: canceling stops future commitment only through Support, without a prorated refund for unused months.

Monthly Cloud downgrades are handled with proration on the next invoice per Retool's Downgrade Your Plan docs. Annual plans get a prorated refund only inside the first seven days (the grace period); after that, docs and Retool staff both say canceling does not produce a prorated refund for unused time. Support at support@retool.com can process refunds in billing cases (lost access, disputed charges) — ask them explicitly. EU/UK consumers may also have a 14-day withdrawal right on new distance contracts, separate from Retool's published grace rules.

Downgrading keeps the organization; you move to Free rather than wiping the workspace. Free is limited to 5 users and drops paid-tier capabilities shown on the Plans table (for example Team vs Business feature rows such as modules and authenticated embedded apps). Export or document anything you need while you still have paid access through the end of the billing period. Apps and resources stay in the org unless you separately delete them or the account — canceling the paid plan is not the same as deleting the organization.

An organization admin. Retool bills at the workspace/org level, so there is no per-person "cancel my seat" button for members. If you are not an admin, you need someone who is — or Support, if admin access itself is broken (dead company email, locked out of login.retool.com).

Inside the 7-day grace period after signup or renewal, use Billing to change plans (docs: switch annual to monthly paid first, then Downgrade to Free if you want Free). After the grace period, email support@retool.com — Support can change the plan immediately but will not prorate unused annual time. Near renewal, Retool also documents canceling or changing the annual renewal in the last month of the term via the grace-period Billing steps.

Yes. On Billing, use Subscribe on Team or Business (or Book a demo for Enterprise). Seat rates follow the published Cloud list: Team Builder from $12/mo ($10/mo billed annually), Business Builder from $65/mo ($50/mo billed annually), with lower Internal-user rates — see retool.com/pricing. There is no App Store or Google Play subscription path for standard Cloud org billing; everything goes through Retool Billing or Support.
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