How to Cancel Manychat

A 8-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
1 week ago Updated
Verified Working flow
Open Manychat Cancel Page Read the 8 steps See Manychat pricing & tiers

Quick answer

In Manychat open Settings → Billing → Subscriptions and click Cancel (not the blue Manage). Pick a reason, click Next, then on the "What you will lose" screen click Cancel My Subscription. Your account drops to the Free plan — for a paid plan you keep paid features until your billing date; for a trial it's immediate and irreversible. Manychat gives a 30-day money-back refund, but only by messaging support, not self-serve.

Wondering if you're paying more than you used to? check the latest price for Manychat.

See Manychat's pricing, tiers, and difficulty score in one page. Manychat ranks #43 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open Settings → Billing → Subscriptions

Sign in to Manychat, click the gear (Settings) icon in the left sidebar, and under the Billing heading choose Subscriptions. You'll see "Your plan" with your tier, your plan price and billing date, and two buttons at the top-right: Cancel and a blue Manage.

Manychat Settings on the Subscriptions tab showing "Your plan: Pro" with a "Trial ends in 12 days" badge, a plan price of $39.00/month + overages, a billing date, and Cancel and blue Manage buttons at the top-right
2

Click Cancel, then pick a reason

Click Cancel. A "We're sorry to see you go!" survey asks your main reason for canceling, with radio options like "I didn't get the results I expected", "The cost didn't match my budget or expectations", "I switched to another tool", and "My needs changed". Choosing some reasons (cost, for example) expands a list of sub-reasons. None of it changes the outcome.

Manychat "We're sorry to see you go!" cancellation survey asking "What is the main reason for canceling?" with eight radio options including "The cost didn't match my budget or expectations" and "Manychat was too complicated or difficult to use", plus "I Change My Mind" and a greyed-out Next button
3

Select a reason, then click Next

The Next button stays greyed out until you actually select a reason (and any sub-reason that appears). Once one is chosen, Next turns blue — click it to continue. The "I Change My Mind" button next to it abandons the cancellation and keeps your plan.

Manychat cancellation survey with "The cost didn't match my budget or expectations" selected, its sub-reasons expanded and "The price was too high for my business" chosen, and the Next button now active blue beside "I Change My Mind"
4

Review "What you will lose", then click Cancel My Subscription

A "What you will lose" screen lists the paid features you'll drop — unlimited contacts, no Manychat branding, all channels, advanced automation tools, A/B testing, and more. On a trial, a blue info box warns: "Cancelling Trial Period is irreversible and disables access to paid features immediately." Click the red Cancel My Subscription to finalize.

Manychat "What you will lose" screen listing paid features lost on cancellation across three columns (Collect and nurture leads, Engage across different channels, Use advanced tools in your automations) with a blue warning that cancelling the trial period is irreversible, and "I Changed My Mind" and a red "Cancel My Subscription" button
5

Confirm the cancellation registered

A green-check dialog reads "You have requested subscription cancellation — We will process your request as soon as possible," alongside a toast and a banner saying your account is now on the Free plan. Click Close (Share Feedback is optional). That confirmation is your proof the cancellation went through.

Manychat confirmation modal with a green check headed "You have requested subscription cancellation", the line "We will process your request as soon as possible", Close and Share Feedback buttons, a matching green toast, and a top banner reading "Your subscription has expired and your account is now on the Free plan"
6

Verify you're on the Free plan

Back on Subscriptions, your plan now reads Expired with a Renew button, Price $0, and the Free-tier contact cap (for example, 2/25 contacts). The banner confirms "Your subscription has expired and your account is now on the Free plan." That's your final proof — there's no separate confirmation email needed.

Manychat Subscriptions page after cancellation showing "Your plan: Expired" with a blue Renew button, Inbox Seats 1/1, Price $0, and Contacts 2/25, under a banner stating the subscription has expired and the account is on the Free plan
7
If this applies to you

If you want money back, ask support within 30 days

Canceling stops future billing but doesn't issue a refund on its own. Manychat's policy is a 30-day money-back window: "If it's been under 30 days since you bought your Manychat plan, you can cancel your plan and get a refund. Message our support team." There's no self-serve refund button — you request it through support, so do it within 30 days of the charge.

8
If this applies to you

Canceling is not the same as deleting your account

Canceling only drops you to the Free plan — your contacts, flows, automations, and inbox history stay, just under the Free caps (25 Active Contacts, 2 channels, 4 active automations, and the "Powered by Manychat" branding returns). Deleting your data or your whole account is a separate action under Settings.

Frequently Asked Questions

On a paid plan, not for the next period as long as you cancel before your billing date — you keep paid features until then, then drop to Free. On a trial, canceling ends paid access immediately and is irreversible. One thing to watch on your statement: Manychat meters Active-Contact overages and bills them monthly, separately from your plan fee and even on annual plans, so a final overage charge can still land for contacts you already messaged this cycle. That's an overage, not a renewal.

Yes, within 30 days. Manychat's official policy: "If it's been under 30 days since you bought your Manychat plan, you can cancel your plan and get a refund. Message our support team — we're reasonable humans." It isn't a self-serve button like the cancel flow — you have to request it through support, so reach out within 30 days of the charge. Outside that window, canceling simply stops future billing and you keep access to the end of the paid period.

They stay on your account — canceling drops you to the Free plan, it doesn't delete anything. What changes is the Free-tier caps kick in: 25 Active Contacts, only 2 connected channels, up to 4 active automations, and the "Powered by Manychat" watermark returns on messages. If you're over the Free contact cap, automations for those contacts can stop working until you're back under the limit or resubscribe. Removing your data is a separate account-deletion step in Settings.

Use the same flow — Settings → Billing → Subscriptions → Cancel → pick a reason → Next → Cancel My Subscription. The difference is the trial cancel screen warns it's "irreversible and disables access to paid features immediately," so you lose paid features the moment you confirm, not when the trial would have ended. If you want to use paid features up to the wire, cancel a day or two before the trial's end date rather than the moment you sign up.

Almost always an Active-Contact overage, not a renewal. Manychat includes a set number of Active Contacts per plan (25 Free, 250 Essential, 2,500 Pro, and up) and charges a per-contact fee beyond that — billed monthly, separately from the plan fee, even if you're on an annual plan. A charge landing just after you cancel is usually the overage for people you already messaged that month. Check Invoices under Billing to confirm what the charge was for.

Canceling is how you get to Free — there's no separate "downgrade to Free" button. Downgrading is only between paid tiers, and it takes effect at your next billing period (monthly plans) or at the end of the term (annual plans); annual plans can't switch to monthly mid-term. If your goal is just to stop paying, cancel: on a paid plan you keep access until the period ends, then sit on the Free plan for as long as you like.
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