How to Cancel QuickBooks

A 12-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
1 week ago Updated
Verified Working flow
Open QuickBooks Cancel Page Read the 12 steps See QuickBooks pricing & tiers

Quick answer

Sign in to QuickBooks Online as the admin, open Settings (gear) → Subscriptions and billing, click Cancel subscription, then Cancel plan and confirm with Yes, cancel. You keep access until the end of the current billing period. Monthly plans get no prorated refund; only annual QuickBooks Online subscriptions qualify for the 60-day money-back guarantee.

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See QuickBooks's pricing, tiers, and difficulty score in one page. QuickBooks ranks #8 of 101 by cancellation difficulty.

Step-by-step instructions

1

Export your data before you cancel

After cancellation you get read-only access for one year, then you must resubscribe to see anything. Export your reports, lists, and transactions first. The cancellation success screen even links "Export your account data" for this reason. If you run payroll, taxes, or invoices, pull those records now.

2

Sign in as the primary or company admin

Only the primary admin (or company admin) can cancel the subscription. Sign in at qbo.intuit.com. If a bookkeeper or another user manages your account, you may need them to do this or transfer the primary admin role to you first.

3

Open Subscriptions and billing

Click the Settings gear icon in the top-right, then select Subscriptions and billing. Your plan card shows the current plan, next charge date, payment method, and the cancellation links.

QuickBooks Subscriptions and billing page showing the QuickBooks Simple Start plan card with next charge date, payment method, and links for View payment history, Cancel subscription, Upgrade your plan, and Switch to annual billing
4

Skip the "Switch to annual billing" and "Upgrade" links

The card lists "Switch to annual billing" and "Upgrade your plan" right next to "Cancel subscription". Those keep you paying. Click Cancel subscription only.

5

Click Cancel subscription

Selecting Cancel subscription opens the "We're sorry to see you go" page. It shows two facts: your Plan end date (you keep the plan until the end of the current billing period) and Access to data (view-only for one year after the subscription ends if you have no other active plan).

QuickBooks cancellation page headed "we're sorry to see you go" listing Plan end date and Access to data, with Don't cancel and Cancel plan buttons
6

Click Cancel plan

At the bottom of that page, choose Cancel plan. "Don't cancel" keeps your subscription, so do not click it unless you have changed your mind.

Bottom of the QuickBooks cancellation page with the green Don't cancel link beside the red-outlined Cancel plan button
7

Confirm with "Yes, cancel"

A "Still want to cancel?" pop-up appears. Click Yes, cancel to finish. (The pop-up's green "Don't cancel" button is the default-styled option, so read before you click.)

QuickBooks "Still want to cancel?" confirmation modal with a green Don't cancel button and a red Yes, cancel button
8

Confirm you reached the success screen

You should land on "You've successfully cancelled your plan", which restates that you can keep using the plan until your billing-period end date and links the refund policy and data export. Do not close before you see this, otherwise the cancellation may not have gone through.

QuickBooks success page reading "You've successfully cancelled your plan" with a banner confirming access until the billing-period end date and Next steps links to the refund policy and Export your account data
9

Verify the "Cancellation scheduled" status

Back on the billing page the plan card now reads "CANCELLATION SCHEDULED, Active until [date]" with a Resume button. That confirms it worked. The Resume button is only there in case you change your mind, you do not need to do anything else.

QuickBooks plan card showing CANCELLATION SCHEDULED, Active until the end date, with a Resume button to reactivate
10
If this applies to you

Watch your statement for post-cancel charges

Some users report Intuit debits continuing after cancellation. Check your card or bank statement on the next two billing dates. Charges show as "INTUIT". If one appears after your end date, dispute it with your bank and request a refund through Intuit's refund form (800-446-8848).

11
If this applies to you

If you signed up through Apple or Google Play

If you subscribed via a mobile app store, the Cancel option on QuickBooks' site will not stop billing. Cancel through Apple (Settings > your name > Subscriptions) or Google Play (play.google.com/store/account/subscriptions) instead. You cannot cancel a Google Play subscription from inside the QuickBooks mobile app.

12
If this applies to you

If your account is suspended

You cannot cancel a suspended subscription directly. Resubscribe and reactivate it first, then cancel. Note that QuickBooks also auto-cancels after three failed charge attempts on your payment method.

Frequently Asked Questions

No new charges should occur once your current billing period ends, and you keep full access until then. But check your statement: some QuickBooks users have reported Intuit ("INTUIT" on the statement) continuing to debit them for months after canceling, with support claiming no record of an active subscription. If that happens, dispute the charge with your bank and file a refund request with Intuit.

For monthly QuickBooks Online plans, no. Intuit does not give prorated refunds for the unused part of a monthly subscription; you simply keep access through the end of the period you already paid for. The 60-Day Money Back Guarantee applies only to annual QuickBooks Online subscriptions and QuickBooks Desktop, not to monthly plans or renewals. Refund requests go through Intuit's online refund form or 800-446-8848; app-store purchases must be refunded through the app store.

You get read-only access to your data for one year after the subscription ends, then you must resubscribe to reach it. You can view but not edit, invoice, or run reports beyond viewing. Export your reports, lists, and transactions before the year is up. If you keep at least one other QuickBooks Online subscription under the same login, you retain read-only access indefinitely.

Cancel through whichever app store handles billing, not QuickBooks' website. On iPhone or iPad: Settings > [your name] > Subscriptions. On Android: play.google.com/store/account/subscriptions. You cannot cancel a Google Play subscription from inside the QuickBooks mobile app. After canceling there, access continues until the current period ends.

Yes. The cancellation steps are the same during a trial: Settings > Subscriptions and billing > Cancel subscription. Cancel before the trial end date and you will not be charged for the first paid period. There is also a permanently free QuickBooks Online Free plan if you want to downgrade rather than leave entirely.

Yes. If you are still within the billing period you last paid for, click Resume subscription (or Resume on the plan card) to reactivate immediately. If that period has already ended, resubscribe from quickbooks.intuit.com. As long as you are within the one-year read-only window, your data comes back when you resubscribe.
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