How to Cancel Mixpanel

A 8-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
1 week ago Updated
Verified Working flow
Open Mixpanel Cancel Page Read the 8 steps See Mixpanel pricing & tiers

Quick answer

Mixpanel doesn't fully "cancel" — you downgrade to the Free plan. Go to Settings → Org → Plan Details & Billing, click Modify Plan → Downgrade to Free Plan, fill in the (optional) reason, and click Submit. You keep your paid (Growth) plan until the end of the current billing term, then the account automatically moves to Free. Mixpanel does not offer a prorated refund.

Wondering if you're paying more than you used to? how this compares to other subscriptions.

See Mixpanel's pricing, tiers, and difficulty score in one page. Mixpanel ranks #23 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open Plan Details & Billing

Sign in at mixpanel.com, open Settings (the gear icon at the bottom of the left rail), and make sure the Org tab is selected. In the settings sidebar, click "Plan Details & Billing", then the "My Plan" tab. You'll see your current paid plan — in this example, the Growth Plan — with your tracked-events usage on the right.

Mixpanel Org settings showing the Plan Details & Billing page with the Growth Plan and a Modify Plan dropdown button
2

Click Modify Plan

Under your plan name, click the "Modify Plan" dropdown. It expands to two options: "Adjust Plan Volume" (to change your event allowance, not cancel) and "Downgrade to Free Plan" in red. Click "Downgrade to Free Plan".

The Modify Plan dropdown expanded showing Adjust Plan Volume and a red Downgrade to Free Plan option
3

Read the downgrade notice

A "Downgrade Plan" modal opens. At the top it states: "Your account will remain active and will automatically be moved to a Free plan after this billing period." This is the key fact — your data and projects stay, and you keep paid features until your current term ends.

Mixpanel Downgrade Plan modal with a notice that the account moves to Free after the billing period and a list of reason checkboxes
4

Fill in the exit survey (optional)

Mixpanel asks "Why do you wish to no longer pay for Mixpanel?" with checkboxes (Pricing too expensive, Consolidating with other tools, Performance issues, and so on), a "What will you do for analytics going forward?" dropdown, and a free-text box. All of this is optional feedback — you can leave it blank, or check a box or two and move on.

The downgrade survey with Performance issues and Pricing too expensive checked, an analytics-going-forward dropdown set, and a free-text note
5

Submit to confirm

Click the purple "Submit" button at the bottom right of the modal. Mixpanel processes the downgrade immediately — there's no second "are you sure?" prompt after this.

6

Verify the confirmation

A green toast appears at the bottom: "Okay, we cancelled your plan. You will retain access to Mixpanel through your current paid plan term, which ends on [date]. Sorry to see you go!" Note that exact end date — that's when you drop to the Free plan and lose paid features. Until then, nothing changes.

Green confirmation toast stating the plan was cancelled and access continues through the current paid plan term ending January 31, 2026
7
If this applies to you

Check that auto-renewal is off

Back on the Plan Details & Billing page, confirm your plan now shows as ending or downgrading at the term date rather than renewing. If you were on an annual prepaid plan, you keep paid access for the rest of that paid term — Mixpanel does not refund the unused portion, so there's no benefit to downgrading early in the term beyond locking in the change.

8
If this applies to you

Export anything you need (optional)

Downgrading to Free keeps your data but applies Free-plan limits going forward (1M monthly events, 5 saved reports per seat, fewer features). If you rely on reports or exports that exceed those limits, export them before the term ends — via Settings, the export APIs, or your data-warehouse connector — while you still have paid access.

Frequently Asked Questions

No. Downgrading to the Free plan keeps your account active and your projects and historical data intact — the modal explicitly says "Your account will remain active and will automatically be moved to a Free plan." You'll be subject to Free-plan limits going forward (up to 1M monthly events, 5 saved reports per seat, 10K monthly session replays), but nothing is deleted by the downgrade itself.

At the end of your current paid plan term, not immediately. The confirmation toast states you "retain access to Mixpanel through your current paid plan term." If you're on a monthly Growth plan, that's the end of the current month; on an annual plan, it's the end of your prepaid year. Until that date, all paid features keep working.

No prorated refund is offered in the downgrade flow. Mixpanel keeps you on the paid plan until the end of the term you already paid for, then moves you to Free — it does not refund the unused portion of an annual or monthly term. So you may as well keep using the paid features until the term runs out.

Mixpanel's Growth plan is usage-based: the first 1M monthly events are free, then it's about $0.28 per 1,000 events after that. There's no fixed monthly fee to "cancel" — instead you "Downgrade to Free Plan," which stops the metered billing at the end of the term. Watch your event volume while you're paying, because the bill scales with how many events your apps send.

Billing controls live at the organization level, so you need to be an org owner or billing admin, and you must be on the Org tab in Settings (not Project or Profile). If you signed up through a reseller or your plan is a custom Enterprise contract, the self-serve downgrade may not appear — contact Mixpanel sales or your account manager to change an Enterprise plan.

Yes. Downgrading keeps your account on Free with your data intact, so you can return to a paid Growth plan any time from the same Plan Details & Billing page by choosing Modify Plan and selecting a paid option. There's no penalty for going back and forth — you only pay for paid usage while you're on a paid plan.
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