How to Cancel Runway

A 9-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 week ago Updated
Verified Working flow
Open Runway Cancel Page Read the 9 steps See Runway pricing & tiers

Quick answer

Go to app.runwayml.com/settings/billing, click Cancel plan, answer the reason prompt, click Continue to cancel plan, then Confirm cancellation on the Stripe page. The cancellation is not finished until you see that final Stripe confirmation — stop short of it and your plan renews. You keep paid features until the end of the current billing cycle; Runway does not auto-refund.

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See Runway's pricing, tiers, and difficulty score in one page. Runway ranks #17 of 101 by cancellation difficulty.

Step-by-step instructions

1

Use or buy back any leftover credits first

Monthly plan credits do not roll over and are gone the moment your plan ends. Purchased (top-up) credits never expire and survive a downgrade to Free, but plan credits vanish. Spend down your monthly balance before you cancel — once you are on Free you cannot get those plan credits back.

2

Open your billing page

Sign in and go to app.runwayml.com/settings/billing (or click your workspace name, then Plans & Billing). The Subscription row shows your current plan, the renewal date, and a Cancel plan button.

Runway Plans & Billing page showing a Standard subscription that renews March 2nd with Manage billing, Cancel plan, and Update plan buttons
3

Click Cancel plan

Click Cancel plan in the Subscription row. Runway opens its plan grid (Standard, Pro, Max/Unlimited, Enterprise) and a "Cancel current plan" link sits at the very bottom — but clicking Cancel plan jumps you straight into the cancellation flow.

4

Pick a cancellation reason

A "Why are you cancelling your plan?" prompt lists reasons — Bug and performance issues, Not as easy to use as expected, Need more features, Pause for a moment, No longer need it, Other, and more. Choose any one to continue; this step is required to advance, but the specific answer does not change the outcome.

Runway cancellation reason dialog titled "Why are you cancelling your plan?" with options including Bug and performance issues, Need more features, No longer need it, and Other
5

Skip the feedback box and continue

Runway then asks "Is there anything we can improve?" with a free-text box. You can leave it blank or type anything — it does not affect the cancellation. Click Continue to cancel plan.

Runway "Is there anything we can improve?" dialog with an empty feedback text box, a Back button, and a blue Continue to cancel plan button
6

Confirm the cancellation on the Stripe page

Clicking Continue to cancel plan hands you to Stripe (Runway's payment processor). Click Confirm cancellation there. This is the step people miss — Runway's own help center says a charge after cancelling almost always means someone stopped before this Stripe confirmation, so the plan stayed active and renewed.

Runway feedback dialog with "Product is okay overall" typed in the box and the Continue to cancel plan button ready to hand off to Stripe
7

Verify the cancellation date

Back on your billing page, the Subscription row should now read "Expires on [date]" instead of "Renews on [date]", and the Cancel plan button greys out. That date is when access ends — you keep all paid features until then, and the plan will not renew.

Runway billing page after cancellation showing "Standard — Expires on March 2nd, 2026" with the Cancel plan button greyed out
8
If this applies to you

If you subscribed through the Apple App Store

If your account says it is "managed by Apple", Runway cannot cancel or refund it — Apple owns that billing. Cancel in iOS Settings > [your name] > Subscriptions > Runway, or via the App Store app. The web Cancel plan button will not apply to an App Store subscription.

9
If this applies to you

Check for a second account or workspace subscription

Runway subscriptions are tied to a Workspace, not just an account, and people sometimes have two. If you are still being charged after cancelling, confirm you are not paying on a separate Runway account, a different workspace, or an added workspace member. Deleting your account does NOT cancel the subscription — cancel the plan first, then delete if you want.

Frequently Asked Questions

You should not be — but only if you completed the final Stripe confirmation. Runway's cancel flow has two parts: the feedback prompt and the actual cancellation. Its help center states the most common reason for a post-cancel charge is stopping after "Continue to cancel plan" without clicking Confirm cancellation in Stripe, which leaves the plan active so it renews. Always check that your billing page reads "Expires on [date]" afterward. Note that deleting your account does not cancel the subscription, and a second account or workspace can carry its own separate charge.

Refunds are discretionary, not automatic. Runway may refund if you purchased or renewed within the last 30 days AND the subscription is unused or close to unused (their judgment), or if you bought credits in the last 30 days that you have not used, or if you picked annual when you meant monthly (you can switch and get the difference back). If a refund is granted, your plan ends immediately and any unused plan credits are lost — you are downgraded to Free. Request it via the "?" help icon in your Dashboard or by replying to a billing receipt. Cancelling alone gives you no refund; it just stops the next renewal.

Monthly plan credits do not roll over and are forfeited when your plan ends, so spend them before cancelling. Purchased (top-up) credits never expire and stay on your account even after you drop to Free. Your generations and projects remain in your account on the Free plan, though paid-only features (higher-resolution models, no-watermark exports, faster generation, larger storage) stop at the end of the billing cycle.

If your account is "managed by Apple", you must cancel through Apple — Runway has no access to App Store billing and cannot refund it. Go to iOS Settings > [your name] > Subscriptions, tap Runway, and cancel; or open the App Store app, tap your profile, then Subscriptions. For an App Store refund, use Apple's "Request a refund" page (reportaproblem.apple.com), not Runway support.

Yes. Runway lets you convert: on the plan upgrade page, toggle the billing cadence from Yearly to Monthly and select the plan. Per Runway's refund policy, choosing annual instead of monthly is a valid reason to receive a refund for the difference — submit a support ticket if you want the annual balance refunded rather than kept as account credit.

Yes. Resubscribing is instant — click Upgrade in the top-right of your Dashboard (or Update plan on the billing page) and pick a plan again. Your account, projects, and any unexpired purchased credits are still there. There is no special returning-customer discount; you simply re-enter at the current advertised price.
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