How to Cancel Cash App Mobile

Step-by-step instructions

1. 1

   Decide whether you're keeping your phone number

   This decides the order you do things in. If you want to keep your number, port it to your new carrier first (start at the optional Keeping your number step below) and never tap Cancel service. The transfer ends the plan for you. Cash App's cancel article says you have 60 days after the plan ends to transfer your number, but its Terms of Service say the number "may be released" once your paid cycle ends and that you should transfer it before then. Don't bet a number you care about on the 60 days. If you don't need the number, carry on with the next step.

2. 2

   Not keeping your number: open your phone plan and tap Plan

   Open the Cash App app, go to the Money tab and tap your phone plan. Under Manage, tap Plan. Billing, in the same Manage list, is where your payment history and Autopay live. Turning off Autopay there doesn't cancel anything. Cash App documents the cancel steps in the app only.

3. 3

   Scroll to Account and tap Cancel service

   The Plan page lists your plan's allowances first. Scroll past them to the Account section, which holds Billing, Transfer info and Cancel service. Tap Cancel service. This opens a short confirmation flow, and Cash App charges no cancellation fee at the end of it.

   

4. 4

   Tap Continue to cancel

   The next screen asks "Are you sure you want to cancel?" and lists what you'll lose: unlimited talk, text and 5G data, HD video streaming, hotspot data and Mexico and Canada roaming. There's no discount or save offer on it. Tap Continue to cancel, the black button at the bottom. The underlined Keep your service link above it backs out.

   

5. 5

   Answer or skip the reason survey

   "Let us know why you want to cancel" offers seven reasons: Better pricing with another provider, Coverage or service issues, I could not install my eSIM, Data speed too slow, Unhappy with customer support or app, Don't need mobile service anymore, and Other. Pick one and tap Next, or tap Skip. Next stays greyed out until you pick a reason. Leaving because your eSIM never installed or your service never activated? That's one of the cases Cash App says it will consider refunding. Picking the reason here isn't a refund request, so contact Cash App support separately with the charge date and amount.

   

6. 6

   Tick both acknowledgements and tap Cancel plan

   The Confirm cancellation screen has two boxes: "I acknowledge my subscription and service will end at the end of the current billing period" and "I acknowledge my number will be deactivated unless transferred to another carrier". Tick both, then tap Cancel plan.

   Heads up: This screen says transfer info will be available after you cancel. Cash App's own transfer article says not to cancel before your transfer completes, and its Terms say the number may be released once the paid cycle ends. If you want to keep the number, port it first and never reach this screen.

   

7. 7

   Check the confirmation and know what happens next

   Your plan screen now reads "You've canceled your service, but you can still use it until" your end date, and the Service ends card shows that date with No upcoming bills. Auto-renewal is off, and service stays active through the end of your current billing cycle. You won't be charged again, and you won't get money back for the unused days: the plan is prepaid, and Cash App doesn't give prorated refunds for cancelling mid-cycle. Changed your mind before the end date? The Keep your service button is right there.

   

8. 8
   If this applies to you

   Keeping your number: sign up with the new carrier first

   Start signing up with your new carrier and pick the option to keep your existing number. Leave Cash App Mobile active the whole time. Cash App's own instruction is not to cancel the plan before the transfer completes.

9. 9
   If this applies to you

   Get your account number and transfer PIN

   In Cash App, go to the Money tab and tap your Cash App Mobile plan. Under Manage, tap Plan, then under Account, tap Transfer info. Give the account number and transfer PIN to your new carrier, and they submit the transfer request for you.

   Heads up: Transfer PINs expire quickly, typically within 24 to 72 hours according to Cash App. Grab the PIN when your new carrier actually asks for it, not days ahead.

10. 10
    If this applies to you

    Let the transfer finish and the plan end by itself

    Most transfers finish within a few hours to one business day. When the transfer completes, your Cash App Mobile plan ends automatically, with no transfer fee or cancellation fee. Once your number works on the new carrier, check the Money tab. If your phone plan still appears there, cancel it with the steps above.

11. 11
    If this applies to you

    Check your Activity tab after the renewal date

    Cash App Mobile charges show up in the Activity tab. Your full payment history is under Money tab, your phone plan, then Billing. If a $40 charge appears after your confirmed cancellation, contact Cash App support with the charge date and amount. A charge after a confirmed cancellation is one of the cases Cash App says it will consider refunding.

    Heads up: One sentence in the fine print on the Cash App Mobile plan page says service lasts until the end of your "next" billing cycle. The in-app acknowledgement you ticked, Cash App's help center, the rest of that page and its Terms of Service all say the current cycle. Plan around the current cycle, and cancel a few days before your renewal date instead of on the day itself.

12. 12
    If this applies to you

    Can't get into the app? Call Cash App

    Cash App's help center only describes cancelling in the app. The Cash App Mobile Terms of Service also let you cancel by calling Cash App at (800) 969-1940, available daily from 8 AM to 9:30 PM Eastern. That's your route if you're locked out or your phone is lost.

13. 13
    If this applies to you

    Turning off Autopay is not cancelling

    If you just stop paying, the plan stays open. Cash App throttles your data, caps it at 1GB, then cuts data off, and its terms allow it to suspend or terminate the plan, after which the carrier may release your number. You would still owe any unpaid balance for service already provided. Tap Cancel service instead.

14. 14
    If this applies to you

    Closing your Cash App account ends the phone plan too

    Cash App Mobile is tied to your Cash App account. If you close the account, the plan runs to the end of the paid cycle, and then your service and number are released. Port your number first if you're leaving Cash App entirely. The link works the other way too: if Cash App restricts or terminates your account, its terms let it suspend or end your phone service.

15. 15
    If this applies to you

    Dropping the number? Update your Cash App contact number

    Your Cash App Mobile number is part of your Cash App contact information, and Cash App's terms make you responsible for keeping your phone number current. If the number is going away, change the phone number on your Cash App account before the plan ends, so account messages don't go to a number you no longer have.