How to Cancel Ro

A 13-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
11 hours ago Updated
Verified Working flow
Open Ro Cancel Page Read the 13 steps See Ro pricing & tiers

Quick answer

In the Ro app, open Profile, then Membership & subscriptions, tap Manage membership and then Cancel membership (on the web, sign in at ro.co/my/memberships). Then open every medication subscription with View and manage plan and choose Cancel subscription: Ro bills the Ro Body membership and your medication separately, and stopping one never stops the other. Cancel at least 48 hours before your renewal date, because membership fees are non-refundable once paid.

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Step-by-step instructions

1

Check your renewal date and any refill in progress

Ro's Terms of Use say you must cancel at least 48 hours before your next renewal date to avoid the next charge, so find that date first on the Ro Body membership card under Profile, then Membership & subscriptions. On a 3-, 6- or 12-month plan, that date is when the next prepaid block ($297, $534 or $888) is charged in one go.

2

Open Manage membership

In the Ro app, tap Profile in the bottom bar, then the Membership & subscriptions tile, then Manage membership on the Ro Body membership card. On the web, sign in at ro.co/my/memberships and use the same button (it may read Cancel my membership there). Ro charges your card or PayPal itself, even if you joined in the app, so there's nothing to cancel in your iPhone's subscription settings.

Ro app Manage Ro Body membership page listing benefits such as Access to GLP-1 medication, Recurring check-ins, 1:1 health coaching and Lab testing, with a Cancel membership button at the bottom and the Profile tab selected
3

Tap Cancel membership and read what changes

Ro opens a page headed "Are you sure you want to cancel your membership?" It shows your plan, its price, the date the membership will end, and what to expect: the membership is non-refundable, you can't get more medication through Ro after it ends, and you lose check-ins, provider messaging and side-effect monitoring. Read one line twice: "Medication is billed separately and may continue shipping until your membership ends, depending on your subscription." Canceling the membership doesn't turn off your medication subscription. You do that separately, a few steps down.

Ro Are you sure you want to cancel your membership? page with a Ro Body membership card reading Monthly membership, $149 every month and Next: No charge until treatment is approved, the date the membership will end, and a list starting Your membership is non-refundable
4

Confirm with Cancel membership

Scroll past the list and tap the black Cancel membership button. The outlined Keep my membership button under it backs out without canceling.

Bottom of the Ro cancel page with the You'll lose access to all other membership benefits list, a black Cancel membership button and an outlined Keep my membership button
5

Check the confirmation, then tap Manage subscriptions

The next screen reads "Membership canceled, ends on" your end date, and "You won't be charged for membership again." Below it, a grey box headed "Medication is billed separately" has a Manage subscriptions button. Tap it next: the membership is done, but any medication plan is still on. Screenshot this confirmation first. If a charge turns up later, the date you canceled is the first thing Ro's Care Team will look for.

Ro confirmation reading Membership canceled, ends on Jul 12, 2026 and You won't be charged for membership again, a Medication is billed separately box with a Manage subscriptions button, and the What's your main reason for canceling? question below
6
If this applies to you

Answer the reason survey, or skip it

Under the confirmation, Ro asks "What's your main reason for canceling?" with eight answers, from "I'm not seeing the results I expected" to "I prefer not to answer." Your membership is already canceled at this point, so answering is optional.

Ro What's your main reason for canceling? list with eight options including I need to pause temporarily, It's too expensive, I am going elsewhere for treatment and I prefer not to answer
7
If this applies to you

If you pick "It's too expensive"

Ro asks a follow-up, "Why does it feel too expensive?", and its answers keep the two charges apart: "The Ro membership fee is too high" sits next to "My medication costs are too high" and two insurance answers. Your membership is canceled whichever you pick.

Ro It's too expensive follow-up asking Why does it feel too expensive? with options including I found a cheaper way to get the medication, The Ro membership fee is too high, My insurance stopped covering the medication and Other
8

Find what is still billing

Manage subscriptions opens "Membership and subscriptions". The Ro Body membership card should now read "No future charges". Every card below it marked "Autoship On" is a separate subscription that will keep shipping and charging.

Ro Membership and subscriptions page with the Ro Body membership card marked Inactive with No future charges and a Reactivate button, and below it a Men's Multivitamin subscription still marked Autoship On
9

Cancel each medication subscription

Tap View and manage plan on each card marked Autoship On, then Cancel subscription under Quick actions, which Ro describes as turning off auto-ship and recurring charges. Back on Membership and subscriptions, the card should now read Autoship Off. Those labels come from a supplement subscription in Ro's app, and a prescription card may word them differently. If a medication plan shows no cancel option, message the Care Team before its next charge date.

10
If this applies to you

Using insurance or your own pharmacy? Stop refills there

When insurance covers your GLP-1, Ro's concierge sends the prescription to your pharmacy, and Ro says medication costs are then "billed separately through the pharmacy." Cash-pay members can choose their own pharmacy too. That medication is not a Ro subscription, so no Autoship card turns it off: ask the pharmacy to turn off any automatic refill. Insurance never covers the membership itself, so cancel that in Ro as above.

11
If this applies to you

Cancel by email or message instead

Ro's Terms accept email: write to care@ro.co from the address on your account and say you want your Ro Body membership canceled and auto-ship turned off on every medication. In the app, Support, then Start a new conversation, then I need help with something else reaches the same Care Team. It works weekdays, 9 a.m. to 6 p.m. Eastern, so send it well before the 48-hour cutoff.

12
If this applies to you

On a 3-, 6- or 12-month plan? Ask about the unused months

Prepaid terms are charged upfront ($297, $534 or $888), the Terms call the fee non-refundable once paid, and canceling keeps your access until the prepaid period ends. Ro has still refunded unused time case by case: in a September 2026 BBB reply it "issued a partial refund of $198 for the two unused months" of a 3-month plan. Ask the Care Team, but it isn't promised.

13
If this applies to you

Roman (ED, hair loss) and other Ro treatments

Roman is Ro's men's health brand, and Ro calls itself "the healthcare company that powers Roman," so it's the same account. These treatments carry no Ro Body membership: each one is its own subscription, and you stop it the same way as a medication subscription, from View and manage plan. Ro says there's "no sign-up fee or cancellation fee."

Frequently Asked Questions

Not for the membership, if you cancel at least 48 hours before your renewal date. Ro's Terms say the membership then won't renew, and you keep its services through the last day of the billing period you paid for. Medication is a separate subscription with its own charges, so a canceled membership plus an active medication plan can still mean a charge. Check that every card under Membership & subscriptions reads "No future charges" or "Autoship Off", and if a pharmacy fills your prescription, that its automatic refill is off too.

Ro's Terms of Use say "Once paid, your Ro Body Membership Fee is non-refundable," and the cancel screen repeats it. In practice Ro decides case by case: its BBB replies in September and October 2026 include full refunds of $149 and $297 membership charges and a $198 partial refund for two unused months of a 3-month plan. If you're found not eligible for treatment, the $39 first month is refunded. Prescription products can't be returned; Ro's returns page says "all sales are final."

No. Ro's community manager put it plainly in October 2026: "If the membership itself wasn't canceled, it would continue to renew even if the medication was stopped." It works the other way too: canceling the membership doesn't stop medication orders by itself, and the confirmation screen tells you to manage your subscription to stop future medication orders and charges. Cancel both. Ro's Terms also recommend talking to your Ro-affiliated provider before you stop a medication, because stopping some abruptly can affect your health.

Roman runs on Ro, so use the same account. There's no Ro Body membership on these plans, just a subscription per treatment. Open Profile, then Membership & subscriptions, tap View and manage plan on the treatment and choose Cancel subscription, or email care@ro.co. Ro only ships hair loss treatment quarterly, so check the next charge date on the card and cancel before the cutoff Ro showed you at checkout.

Yes. While your request is pending, the membership card reads "No charge until treatment is approved," because Ro only charges the ongoing fee once a provider approves treatment. Canceling then stops that first full charge. The $39 first month is refunded automatically only if you're found not eligible; if you cancel by choice, ask the Care Team, since the Terms call membership fees non-refundable once paid.

Yes. The membership card keeps a Reactivate button. Ro's Terms say you may need a new online visit with a provider to rejoin, and once your membership ends you can't get new prescriptions from your Ro provider until you're back in. One member who canceled mid-refill in May 2026 says re-enrolling meant paying the $39 start fee again.
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