How to Cancel WHOOP

A 10-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
1 day ago Updated
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Open WHOOP Cancel Page Read the 10 steps See WHOOP pricing & tiers

Quick answer

Cancel on the web, not in the app: sign in at app.whoop.com/membership, click Cancel Your Membership at the bottom of the page, choose the option that fits your plan and finish the survey. Most memberships are prepaid for a year, so canceling stops the next renewal and you keep WHOOP until the term ends, with no refund for unused time unless you cancel and return the band within 30 days of delivery. On the 30-day free trial, tap Cancel My Trial in the app and ship the band back within 14 days, or WHOOP's Terms charge a $110 restocking fee.

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Step-by-step instructions

1
If this applies to you

Looking in the app? Note your renewal date, then go to the web

In the WHOOP app, tap More, then My Account, then WHOOP Membership. The Membership & Billing screen shows your plan, what it renews at, how it's billed and your Next Renewal date, which is the date your cancellation has to beat. What it offers is Manage Membership, Create Family Plan, Switch Billing Plan, an upgrade card and Downgrade Options, with no cancel button. WHOOP's billing FAQ says you can cancel in the app, but its step-by-step cancel instructions use the web app, and members in July and August 2026 found no cancel option in the app. Cancel on the web, as below.

WHOOP app Membership & Billing screen with a WHOOP Peak card reading Renewal $239/yr plus tax, Billed Annually and Next Renewal 22 Jul 2027, then Manage Membership, Create Family Plan and Switch Billing Plan under Membership Options, and an Available Upgrade card below
2

Sign in at app.whoop.com and open Membership

In a web browser, go to app.whoop.com and sign in with the email and password you use in the WHOOP app. Open the menu with the three horizontal bars in the top-left corner and choose Membership. If you can't get into the account, don't let the renewal date pass: WHOOP's Terms also accept a cancellation sent to support@whoop.com, so email from the address on the account and keep the reply.

3

Click Cancel Your Membership and pick the option that fits

Scroll to the bottom of the Membership page and click Cancel Your Membership. WHOOP then asks which option matches your membership. Paid upfront: schedule the cancellation for the end of your commitment period. Paying monthly and still inside the 12-month commitment: either pay off the remaining months now or schedule the cancellation for the end of the commitment. Paying monthly after the commitment: cancel before your next billing date.

4

Answer the survey and turn down the offers

WHOOP runs a cancellation survey before it lets you finish. Members describe it as long and not skippable, "a dozen or so questions" in one July 2026 account, with continuing your membership the most prominent choice on each page. Any answer works, Other included. Keep choosing to cancel until WHOOP confirms it.

5

Check that the cancellation went through

Reload Membership at app.whoop.com, read what it now says about your status and next billing date, and screenshot it. Keep every email WHOOP sends about the cancellation. If one says something went wrong, sign in and cancel again: members reported that email in May 2026, and in July another found their membership active again days after canceling. Letting your card expire is no substitute. WHOOP's Terms say a failed annual charge is retried, then billed as one-twelfth of the fee each month until the full amount goes through or the membership is canceled.

6
If this applies to you

On the free trial: tap Cancel My Trial and send the band back

In the WHOOP app, tap More, then My Account, then Cancel My Trial, and follow the prompts to request a return (on the web, start at app.whoop.com/membership/returns). Do it inside the 30 days, or the trial rolls into a 12-month Peak membership at $239 a year. WHOOP features stop the moment you cancel. You get a return label or QR code, which WHOOP's US returns page says arrives by email within 1 to 3 business days, and trial members pay the return shipping. Send back the sensor and its charger or battery pack within 14 days of canceling. WHOOP's Terms charge a $110 restocking fee if it isn't returned in time. Its US returns page words it differently, saying an unreturned trial device enrolls you in the $239 membership, so ship promptly and keep the tracking number.

7
If this applies to you

Within 30 days of delivery? Cancel and return the band for a refund

If you bought a membership straight from WHOOP and the band arrived less than 30 days ago, you can cancel and return it for a full refund of the membership fee, minus shipping both ways. Start at app.whoop.com/membership/returns, choose Cancel and follow the prompts to a return label, then ship the sensor, battery pack, band and charging cable. WHOOP refunds the original payment method within 10 business days of receiving the return, and doesn't refund engraving. A membership that began as a free trial doesn't qualify: WHOOP's Terms exclude trial members from the 30-day return policy.

8
If this applies to you

If your membership is paused, resume it before you cancel

WHOOP won't cancel a paused membership. At app.whoop.com, open Membership, click Resume Membership and confirm, then cancel straight away. Pausing stops billing for up to 3 months, once every 12 months, but it doesn't end the membership: billing restarts when the pause ends.

9
If this applies to you

Rather pay less than cancel? Downgrade to WHOOP One

On Membership & Billing in the app, scroll past the Available Upgrade card to Downgrade Options and tap Downgrade to WHOOP One. Life members can drop to Peak or One. A downgrade still renews: you keep your current features until the renewal date, then pay the lower plan's price, $199 a year for One against $239 for Peak, with no refund for the time left on your current plan.

Lower half of the WHOOP Membership & Billing screen: a WHOOP Life upgrade card with an Upgrade to WHOOP Life button, then a Downgrade Options section with a WHOOP One card and a Downgrade to WHOOP One button
10
If this applies to you

Read the Downgrade Membership screen before you tap

The next screen compares One with your current plan (from Peak, Health Monitor, Stress Monitor and Healthspan are the features you give up), shows Downgrade to WHOOP One at $0 today, and says the change happens at the end of your current billing cycle. Tap Downgrade Membership to schedule it. The line under the buttons is the one to read: the membership still renews automatically, at the lower price, on your renewal date.

WHOOP Downgrade Membership screen comparing One at $199 and Peak at $239 a year, with Health Monitor, Stress Monitor and Healthspan ticked for Peak only, a Downgrade to WHOOP One $0 box, an outlined Downgrade Membership button, a white Keep Current Membership button and the line Your membership will renew automatically at $199 plus tax on 22 Jul 2027

Frequently Asked Questions

Not for another term, as long as you cancel before the current one ends. WHOOP's Terms say a canceled membership ends when its current term expires and isn't renewed; you keep using WHOOP until then, with no prorated refund for the time left. WHOOP emails a reminder 30 days before each annual renewal, so treat that email as your deadline warning. Canceling also ends an Advanced Labs test subscription, and tests you've already bought stay usable until they expire, 12 months after purchase. WHOOP's auto-renewal disclosures are the subject of Sanderson v. Whoop, Inc. (N.D. Cal., No. 3:23-cv-05477-CRB), a certified class action for California members renewed between April 2019 and July 2025. WHOOP denies the claims; in August 2026 both sides told the court they had reached a settlement in principle, which still needs the court's approval.

Only in the first 30 days. WHOOP's Terms give you 30 days from receiving the band to cancel and return it for a full refund of the membership fee, less shipping, which WHOOP's US returns page says covers both directions. After that, WHOOP says it doesn't refund prepaid memberships, and a downgrade doesn't refund the difference either. The 30-day window doesn't apply to a membership that started as a free trial, though the Terms say that if you're charged for a membership by mistake and tell WHOOP in writing, the charge is reversed. Bought from Amazon or a store? Returns and refunds go through that retailer; WHOOP can't process them.

WHOOP stops collecting and analyzing new data when the membership ends. Its cancel article says you can still view your past data after that, but its Terms say your content stops being available through the service and you can request a copy instead, so export it first. In the iPhone app, tap More, then App Settings, then Data Export (on Android, More, then Data Export), and tap Create Export. WHOOP emails a download link to CSV files within 24 hours, and the link expires after 7 days. If you come back within 90 days, WHOOP keeps your data and skips recalibration; after 90 days your biometric baseline resets.

A membership bought from an authorized retailer such as Amazon or Best Buy comes preloaded on the device. WHOOP's Terms send you to the seller for cancellation instructions, and WHOOP can't process returns or refunds for those purchases: they follow the store's own return window. It's still worth opening Membership at app.whoop.com, which shows your next billing date and amount if a renewal is set. On a Family Plan, only the admin can cancel, and canceling ends the membership for every member; anyone who wants to stay has to reactivate an individual membership. Family Plans can't be paused.

Yes, and you have to if you don't want to pay: at the end of the 30 days the trial becomes a 12-month Peak membership at $239 a year unless you pick another plan first. Cancel in the app with Cancel My Trial, then return the sensor and charger within 14 days at your own shipping cost, or WHOOP's Terms charge a $110 restocking fee. Access ends as soon as you cancel, so cancel when you're done with the band, but with enough of the 30 days left to start the return. The only charge for the trial itself is shipping; the hold you may see at signup is a card check. If another member upcycled their old band to you, WHOOP says you can cancel the trial without returning it. Trials aren't offered in India or Turkey, or by retailers.

Yes. In the Membership section at app.whoop.com, click Resume Membership and confirm. Come back within 90 days and WHOOP keeps your data with no recalibration period; after 90 days your biometric baseline resets and has to recalibrate. The free trial is for new members only, so a returning member pays from day one.
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