How to Cancel Squarespace

A 8-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 week ago Updated
Verified Working flow
Open Squarespace Cancel Page Read the 8 steps See Squarespace pricing & tiers

Quick answer

In the Squarespace Billing panel, open Subscriptions → your website plan → Cancel subscription, choose your refund option, then confirm with Cancel subscription. Monthly plans get no refund but stay live until the end of the period; annual plans cancelled within 14 days of signup get a full refund. Critical: cancelling your site does not cancel your domain or Google Workspace email — those are separate subscriptions that keep billing, so cancel them too.

Wondering if you're paying more than you used to? side-by-side subscription pricing.

See Squarespace's pricing, tiers, and difficulty score in one page. Squarespace ranks #52 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open Settings → Billing, then Subscriptions

Sign in, open the site you want to cancel, then go to Settings and click Billing. The Billing panel shows three cards: Payment Information, Subscriptions, and Invoices. Click Subscriptions, open your Website Subscription, then click Cancel subscription.

Squarespace Settings on the Billing panel, with a left sidebar (Website, Domains & Email, …, Billing highlighted, Developer Tools) and three cards: Payment Information, Subscriptions ("Manage your subscription plans"), and Invoices
2

Choose a cancellation reason

The "Cancel website subscription" panel opens and asks "Why are you canceling your subscription?" Open the "Select a reason" dropdown and pick one — Financial reasons, Issue with Squarespace, No longer need a site, Other, and so on. You can't continue until a reason is selected, but the feedback is otherwise just for Squarespace.

Squarespace "Cancel website subscription" panel with the "Why are you canceling your subscription?" dropdown open, listing Financial reasons, Issue with Squarespace, Squarespace doesn't have a feature I need, Not seeing the results I wanted, I need to take a break, Not ready for a site, No longer need a site, and Other
3

Answer the follow-up (optional) and click Continue

Some reasons reveal a "Select all that apply" follow-up (for example, "No longer need a site" → "Why do you no longer need a site?"). Tick whatever applies or leave it blank, then click Continue. Keep Plan abandons the cancellation.

The cancel panel with "No longer need a site" selected, revealing a "Why do you no longer need a site? Select all that apply" checklist (I only needed a temporary site [checked], My business is closing, My business no longer needs to be online, My online store doesn't get enough sales, I have another Squarespace site, Other) with Back, Keep Plan, and an enabled Continue button
4

Review the refund amount, then confirm

The "Cancel subscription" screen confirms your plan and the date access ends ("You will still have access until [date]"), plus your Total refund. On monthly plans — and annual plans past the 14-day window — the refund is $0.00 and the site simply cancels at the period end. Click Cancel subscription to finalize.

Squarespace "Cancel subscription" confirmation reading "Confirm your cancellation of Core Plan. You will still have access until Apr 26, 2026," with Cancellation details (the site URL, "$20.00 /mo + taxes. This plan will cancel on Apr 26, 2026"), a Total refund of "$0.00 — A refund will not be issued for this subscription", and Back, Keep Plan, and a black Cancel Subscription button
5

Verify the "set to cancel" banner

Back on the Website Subscription page, a banner now reads "Your website subscription is set to cancel on [date]" with a Resubscribe button, and the details show your Expiring On date. That banner is your proof the cancellation registered — the site keeps working until that date, then expires. Resubscribe reverses it (you'll be charged at the renewal).

Squarespace Website Subscription page after cancelling, showing a blue "Reactivate your website subscription" box ("Your website subscription is set to cancel on Apr 26, 2026 … Resubscribe") above the website details with Subscribed Since Mar 26, 2026 and Expiring On Apr 26, 2026
6
If this applies to you

Cancel your domain separately if you don't want it (optional)

Cancelling the website subscription does NOT cancel a domain registered through Squarespace — it keeps auto-renewing as its own subscription. To stop it, cancel the domain (or turn off its auto-renew) under Subscriptions in the Billing panel. Domains are only refundable within 5 days of purchase, so after that you simply let it lapse at renewal.

7
If this applies to you

Cancel Google Workspace email separately (optional)

If you bought Google Workspace (professional email) through Squarespace, it keeps billing after your site is cancelled — you'll continue to be charged until you cancel it separately under Subscriptions. Refunds only apply within the 15-day renewal window, and a refund there forfeits the remaining service.

8
If this applies to you

Prefer to keep the site running its term? Turn off auto-renewal instead (optional)

If you just want to stop future charges but keep the site live through what you've already paid for, turn off auto-renewal instead of cancelling. The plan stays active until the end of the period, then expires on its own with no further billing. There's no refund either way once you're past the annual 14-day window.

Frequently Asked Questions

Your site stays live until the end of the current billing period, and you won't be charged for the next website cycle. Monthly plans get no refund for the unused days; annual plans cancelled within 14 days of the initial signup get a full automatic refund. The catch people get burned by: your domain and Google Workspace email are SEPARATE subscriptions that keep auto-renewing even after the site is cancelled — cancel those too, or you'll keep seeing Squarespace charges.

No — and this is the most common surprise charge. A domain registered through Squarespace and Google Workspace email are independent subscriptions. Cancelling your website plan leaves them active and billing. Cancel each separately in the Billing panel (or transfer/keep the domain elsewhere). Refund windows differ: domains are refundable only within 5 days of purchase, Google Workspace only within the 15-day renewal window.

Annual website plans: yes — a full refund if you cancel within 14 days of your initial subscription (you choose an immediate refund and lose access, or keep access to the period end). After 14 days, on monthly plans, or on renewals: no refund — you keep the site until the period ends. Refunds typically process in 3–10 business days. Domains follow a separate 5-day refund window.

Your site goes offline at the end of the billing period (or immediately if you took the annual refund), but Squarespace preserves your account and site content — so you can reactivate by re-subscribing rather than rebuilding. A site still in its 14-day free trial simply expires if you don't upgrade.

Every Squarespace site starts with a 14-day free trial, and no plan is charged until you upgrade — so there's nothing to "cancel" if you're still in the trial. Just let it expire; the site won't go live or bill you. If you already upgraded to a paid plan during the trial, cancel that subscription in the Billing panel like any other.

Turning off auto-renewal keeps your plan active through the period you've already paid for, then lets it expire with no further billing. Cancelling ends the subscription now — and on an annual plan within 14 days of signup, lets you take a refund. Both stop future charges; cancelling is the route to a refund when you're eligible, while auto-renewal-off is the gentler "use what I paid for, then stop" option.
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