How to Cancel Trello

A 7-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
6 days ago Updated
Verified Working flow
Open Trello Cancel Page Read the 7 steps See Trello pricing & tiers

Quick answer

On the web only, open the Workspace whose plan you pay for, go to Billing, scroll to Cancel subscription, then confirm Switch to free. Your paid features stay active until the end of the current billing period, after which the Workspace drops to the free plan — Trello does not prorate or refund the unused time outside its 30-day initial-purchase window.

Wondering if you're paying more than you used to? how subscription prices have changed since 2021.

See Trello's pricing, tiers, and difficulty score in one page. Trello ranks #33 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open Trello on the web

Subscription management lives only in the browser version of Trello — the desktop and mobile apps can't cancel or downgrade a plan. Sign in at trello.com, then select the Trello logo in the header and pick the Workspace whose Standard or Premium plan you want to cancel. You must be a Workspace administrator to make billing changes.

2

Go to the Workspace Billing page

In the left sidebar under your Workspace, click Billing. This page shows your current plan, the next charge amount and date, the number of paid licenses, and your payment method. Scroll to the very bottom — under "Cancel subscription" you'll see a "Ready to quit?" prompt with a Cancel subscription link.

Trello Workspace Billing page showing the upcoming charge, payment method, and the Cancel subscription link at the bottom under a Ready to quit prompt
3

Click Cancel subscription

Clicking the Cancel subscription link opens a "Sorry to see you go!" dialog that lists what changes when the Workspace drops to free: automations capped at 250 runs/month, no new checklist assignments or due dates, loss of Table/Timeline/Dashboard views, Custom Fields removed, and a 10MB attachment-size limit. Read it, then click Switch to free to proceed.

Trello Sorry to see you go dialog listing the features lost on the free plan with Keep Premium and Switch to free buttons
4

Skip the feedback prompt

Trello shows a "Got a minute?" pop-up asking for feedback about your Premium experience. This is optional and has nothing to do with completing the cancellation. Click No thanks to dismiss it — your downgrade is already confirmed.

Trello Got a minute feedback pop-up with No thanks and Give feedback buttons
5

Confirm the downgrade date

Back on the Billing page, a banner now states that your Workspace will go back to the free version of Trello at the end of the current billing period, with a "Keep Premium" link if you change your mind. You keep every paid feature until that date — nothing changes immediately.

Trello Billing page banner confirming the Workspace will revert to the free version at the end of the billing period with a Keep Premium link
6
If this applies to you

Export paid-feature data before the period ends (optional)

When a Workspace downgrades to free, the 10 most active boards stay open and the rest are closed (not deleted), boards become view-only until collaborators drop below 10, and data from paid features (Custom Fields, advanced views) is hidden. Export anything you need from those boards before the billing period ends so it's easy to reach later.

7
If this applies to you

Cancelling a free trial early

If you're on a Premium free trial, cancelling your paid subscription does NOT end the trial — the trial runs to its scheduled end date, then the Workspace reverts to free (or converts to paid if a card is on file). To stop a trial early you must contact Atlassian billing support via the purchasing/licensing contact form, since trials create no invoice.

Frequently Asked Questions

No. When you cancel a Standard or Premium Workspace, the plan stays active until the end of your current billing period, then the Workspace becomes a free Workspace. You keep all paid features until that date — Trello does not cut you off the moment you click cancel.

Usually not. Atlassian only refunds the initial purchase within 30 days: monthly cloud subscriptions are refundable within the first paid month after any trial, and a new annual subscription is refundable within 30 days of the first purchase. Renewals and upgrades cannot be refunded. If you cancel mid-period outside that window, you keep access until the period ends but get no money back — request a refund via Atlassian's "Request a refund" / billing support form if you're still inside the 30 days.

Trello only supports subscription management in the web version. The mobile and desktop apps can't cancel, downgrade, or change a plan. Open trello.com in a browser, select the Workspace, go to Billing, and use Cancel subscription there.

Nothing is deleted. At the end of the billing period the 10 most active boards in the Workspace stay open and any extras are closed (but recoverable). Boards become view-only until the Workspace has fewer than 10 collaborators, and data from paid features like Custom Fields and advanced views is hidden rather than removed. Re-upgrading restores access; you can also export data before downgrading.

If a payment method is on file, a trial auto-converts to the paid plan at the end of the trial. To stop it early, remove or avoid adding a card so it downgrades to free automatically, or contact Atlassian billing support through the purchasing/licensing contact form to cancel the trial — trials don't generate an invoice, so you choose "Proceed without URL, SEN, EN or invoice number" on the form.

Yes. Only a Workspace administrator can change or cancel a Standard or Premium Workspace plan. If you don't see the Cancel subscription link on the Billing page, check your role under the Workspace's Members section or ask an admin to cancel.
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