How to Cancel [untitled]

Step-by-step instructions

1. 1

   Sign in at untitled.stream and open your profile

   Go to untitled.stream/login in a browser and sign in the same way you signed up. The page offers Continue with Google, Continue with Apple and Sign in with phone, and a different method can put you in a different account. In your library, click the person icon at the top right to open your profile page. If you paid through the iPhone or Android app, the store bills you instead, so use the optional steps below.

2. 2

   Click Subscription

   On the profile page, click the Subscription row, just under the Download iOS App and Download Android App buttons. A Subscription window opens showing your Current plan, its price and a Renews on date, with rows for Change payment method, Invoices and Cancel [membership]. The Monthly and Annual options in the middle of the window switch your billing plan. Neither one cancels, so skip them.

   

3. 3

   Click Cancel [membership], then Confirm

   Click Cancel [membership], the red row at the bottom of the window. An "Are you sure?" dialog says that after your renewal date you will no longer have unlimited tracks or the premium editing and advanced control features. Click Confirm. Nevermind closes the dialog without cancelling.

   

4. 4

   Check that it now says Expires on

   Once you confirm, the Current plan line in the Subscription window changes from Renews on to Expires on, the Monthly and Annual options disappear, and the Cancel [membership] row becomes Renew [membership]. That swap is how you know the cancellation took. Screenshot the date. [untitled]'s terms say you keep using the plan until the end of the current term and it doesn't renew after that.

   

5. 5
   If this applies to you

   If you subscribed in the iPhone app

   The App Store sells the same [membership] at the same $7.99 a month or $49.99 a year, but Apple does the billing. [untitled]'s terms say a subscription bought through an app store has to be cancelled through that store before the renewal date. On your iPhone, open Settings, tap your name, tap Subscriptions, tap [untitled], then tap Cancel Subscription. On a computer, sign in at account.apple.com and open Subscriptions. Apple says that if there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled.

6. 6
   If this applies to you

   If you subscribed in the Android app

   The Android app's Google Play listing sells in-app purchases, so a plan bought there is billed by Google. On your Android device, go to play.google.com/store/account/subscriptions, select [untitled], tap Cancel subscription and follow the instructions. Google says uninstalling the app does not cancel a subscription, and that you keep access for the time you have already paid for.

7. 7
   If this applies to you

   Keep your own copies of tracks past the free limit

   When the plan ends you drop to [starter], the free plan, whose tracks counter on the profile page runs to 25, and the cancel dialog confirms that unlimited tracks go away. [untitled] doesn't publish what happens to tracks above the free limit. Its terms say it has no obligation to store your content, and that moving to a lower plan may cause loss of content, features or capacity. Before the Expires on date, make sure you still have the original files for anything you can't afford to lose.

8. 8
   If this applies to you

   Don't rely on closing the account to stop the bill

   The terms treat closing your account and cancelling as separate steps. If you close the account, the subscription still continues at the end of each period unless you cancel it the normal way. Account closure is a request: the privacy policy says to contact [untitled] at contact@untitled.stream. Cancel the subscription first, then ask for the account to be closed. The same applies if [untitled] removes your account over a copyright complaint. Check your Apple or Google Play subscriptions in that case, because those stores do the billing.