How to Cancel Miro

A 11-step walkthrough with real screenshots from the live cancel flow.

~4 minutes Time
23 hours ago Updated
Verified Working flow
Open Miro Cancel Page Read the 11 steps See Miro pricing & tiers

Quick answer

Sign in at the Miro dashboard, switch to the team that owns the subscription, then open Admin console → Billing. Under Billing actions, click Cancel subscription, continue through the reason screens, and confirm with the final Cancel subscription button. Paid features stay active until the end of the current billing period; Miro does not refund unused time, and boards become view-only rather than being deleted.

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Step-by-step instructions

1

Switch to the billed team and check your role

Select the team whose Starter or Business subscription you want to end. Only a Team Admin, Company Admin, or Billing Admin can cancel. If Billing or Cancel subscription is missing, confirm that you are in the correct team and ask an admin or the cardholder to complete the cancellation.

2

Open Admin console → Billing

From the dashboard, click your profile avatar in the top-right corner, choose Admin console (some layouts say Settings), then click Billing in the left sidebar. The Billing Overview shows your plan, renewal date, payment method, and Billing actions.

Miro Billing Overview for a Starter monthly plan showing one allocated seat, a renewal date, payment card details, and the Cancel subscription link under Billing actions
3

Click Cancel subscription and continue

Under Billing actions, click Cancel subscription. Miro's current flow opens a dialog where you click Continue to cancel. Some accounts show a "Goodbyes are never easy" warning first; review the paid features and the end-of-period date, then use the cancellation button rather than Back to settings.

Miro Goodbyes are never easy dialog listing Starter features that end on May 21, 2023, with Cancel subscription and Back to settings buttons
4
If this applies to you

Choose Cancel subscription on Business

Business accounts may get an extra choice between canceling and changing plans. Select Cancel subscription, then click the Cancel subscription button to stay on the full cancellation path. Choosing a downgrade schedules a different plan instead of ending paid renewal.

5

Pick a cancellation reason

Select the reason that best matches why you are leaving. The Continue to cancel or Next button stays disabled until you choose an option. The separate offer to speak with Miro researchers is not required to cancel.

Miro cancellation survey asking why the subscription was canceled, with five unselected radio options, a disabled Next button, and a separate email research invitation
6

Click Continue to cancel

After selecting a reason, click Continue to cancel (older layouts label this button Next). Do not choose the research-interview email option unless you genuinely want Miro to contact you; it is separate from the cancellation.

Miro cancellation survey with No longer need it selected, the Next button active, and an optional Yes contact me via email research button
7
If this applies to you

Complete any required follow-up

Miro may ask a more specific follow-up reason or whether you are switching to another tool. Select a required radio option, leave the free-text box blank unless you want to add context, then click Submit or Continue to cancel.

Miro follow-up survey asking why the user no longer needs Miro, with I was just trying it out selected, the text Very good entered, and Submit and Back buttons
8

Confirm cancellation and verify the end date

Click the final Cancel subscription button. Miro displays a confirmation dialog and emails every team admin. If a "Thanks for your feedback" panel with community boards appears, close it, return to Billing, and verify that an expiration date or Reactivate subscription action is shown.

Miro Thanks for your feedback panel recommending public community boards, including a board attributed to Martina Bonetti, with a See all 100+ boards button
9
If this applies to you

If you are canceling a Business trial

A 14-day Business trial has its own Cancel trial action. Free-plan trials use Billing → Licensing configuration → Cancel trial; Starter and legacy Business trials use Admin console → Billing → Subscription → Plan → Cancel trial. Finish the reason screen before the trial expires to prevent conversion to a paid Business plan.

10
If this applies to you

Downgrade to Free when the paid term ends

Cancellation alone does not automatically put the team on Free. When the paid period expires, choose Free on the plan-selection screen if you want editable access under Free limits. Otherwise every board stays locked in view-only mode, though Miro does not delete the boards.

11
If this applies to you

Check for outstanding license invoices

Canceling stops future renewal, but it does not erase money already owed for extra licenses. Miro says an unpaid additional-license invoice can be charged to the registered card immediately. With invoicing, canceling before the first invoice is paid downgrades the team to Free immediately; paid invoices keep features active through the paid period.

Frequently Asked Questions

Miro will not start another normal renewal after a completed cancellation. Starter or Business features continue through the current paid period, and the Billing Overview shows the expiration date. An outstanding invoice for extra licenses is different: Miro may charge the registered card immediately for that already-incurred amount.

Miro says it does not refund unused subscription time. Canceling keeps paid features active until the term ends instead of returning part of the payment. If the charge itself was incorrect, contact Miro Support and include the transaction details; Miro reviews those requests separately, and some special offers are non-refundable.

The boards are not deleted. When the paid period ends, all boards become locked in view-only mode for team members until you reactivate or choose a Free plan. A Free downgrade restores editing only within Free limits: three active boards, with private or excess boards potentially staying locked.

Miro documents paid-plan cancellation for Browser and Desktop, not as an Apple App Store or Google Play subscription flow. Open the Miro dashboard in a browser or the desktop app, switch to the billed team, then use Admin console → Billing. If the option is missing, check your team and admin role rather than looking in phone subscription settings.

Yes. Cancel within the 14-day trial to avoid conversion to paid Business. On a Free-plan trial, go to Billing → Licensing configuration → Cancel trial. On Starter or legacy Business, go to Admin console → Billing → Subscription → Plan → Cancel trial. Trial features continue until the trial ends; Free users then need to choose Free to restore editing, while Starter users return to Starter.

Yes. Miro allows reactivation before or after expiration. Switch to the affected team, open Admin console → Billing, and click Reactivate subscription under Billing actions. The boards were preserved, so reactivation restores paid access rather than requiring you to recreate them.
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