How to Cancel VEED

A 10-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 month ago Updated
Verified Working flow
Open VEED Cancel Page Read the 10 steps See VEED pricing & tiers

Quick answer

Sign in at veed.io, open your workspace → Team Billing (help center may say Workspace Billing), click Cancel Subscription or Turn off auto-renewal, decline any Special Offer, finish the questionnaire, then confirm. You keep paid features until the end of the billing period — VEED does not refund unused time on a standard cancel.

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See VEED's pricing, tiers, and difficulty score in one page. VEED ranks #185 of 235 by cancellation difficulty.

Step-by-step instructions

1

Sign in on the workspace that owns the bill

Open veed.io and sign in with the email that pays for the plan. Each workspace has its own subscription — if you belong to more than one, switch to the workspace you own before canceling. Only the workspace owner can change billing.

2

Open Team Billing

Click your workspace name in the top-left, then open Team Settings and select Team Billing (or Workspace Billing in VEED's help center). Stay on the Overview tab — you'll see your current plan, usage allowances, and a Cancel Subscription link near the bottom.

VEED Team Settings modal on Team Billing Overview showing a Basic Plan card, Available Time usage minutes, and a Cancel Subscription text link at the bottom right
3

Click Cancel Subscription

Click Cancel Subscription (some accounts show Turn off auto-renewal for the same control). That starts the cancel flow — do not leave billing yet.

4

Decline the Special Offer

VEED often shows a One-time Offer modal: keep the subscription at half price, framed as 50% off for 2 months, with Accept This Offer as the primary button. Click Decline Offer to keep canceling. Go Back returns you to billing without canceling.

VEED Special Offer modal titled One-time Offer promising 50% off for 2 months, with Accept This Offer, Go Back, and Decline Offer buttons
5

Complete the cancellation questionnaire

VEED asks a short feedback questionnaire next. You must finish it to finalize — skipping or closing the modal early can leave auto-renewal on. Answer briefly, then continue until the confirmation screen appears.

6

Confirm Subscription cancelled

You should see a modal that says Subscription cancelled and You won't be billed again, with a green checkmark and a Go to Account button. That means the cancel stuck for this workspace.

VEED Subscription Cancelled modal reading Subscription cancelled and You won't be billed again, with a green checkmark and a Go to Account button
7

Verify the end date and confirmation email

Back on Team Billing, the plan should show Canceled Subscription with copy that your subscription ends after the remaining days in the period, plus a Resume Subscription button if you change your mind. Check your inbox for VEED's cancellation confirmation — if it never arrives, open live chat and confirm the cancel went through.

VEED Team Billing Overview after cancel showing Basic Plan with Canceled Subscription status, a blue Resume Subscription button, and a note that the subscription will end in over 27 days
8
If this applies to you

If you subscribed through the VEED Captions iOS app

The web Cancel Subscription control will not stop an Apple-billed Captions app subscription. Cancel in iPhone Settings → your name → Subscriptions (or Apple's subscription help), not on veed.io billing. Web and Captions are separate products.

9
If this applies to you

Remove collaborators and turn off domain auto-join

Plans bill per collaborator. Before or after canceling, remove seats you do not want under Collaborators, and under Privacy & SSO / Privacy & Security turn off "Anyone with a [your domain] email can join" if it is enabled — leftover seats or unexpected joins are a common surprise charge.

10
If this applies to you

Cancel is not the same as delete account

Canceling stops renewals and drops you to Free features after the period ends; your projects stay. Deleting the account (Account Settings → Delete my account) permanently removes workspaces, projects, and embeds, and VEED will not refund as part of deletion. Export anything you need first, and cancel the subscription before you delete.

Frequently Asked Questions

Not for the next period, once cancel is confirmed. You keep paid features until the end of the current billing period shown on Team Billing, then renewals stop. VEED asks you to cancel at least two business days before the renewal date — finish earlier if your bill date is close. Extra collaborator seats or a separate Captions app subscription can still bill if you leave those active.

VEED's help center and Terms of Sale say canceling stops future charges but does not refund the current period. Consumers who paid, never used the product (no uploads/edits/etc.), and cancel within 14 days may get a full refund under the cooling-off wording in the Terms — once you have used the Services, that path closes even inside 14 days. Outside that window, expect no mid-period cash refund; chat or hello@veed.io is the discretionary support route, not a guaranteed credit.

Your account and projects remain after a cancel. You can keep using remaining AI credits and paid features until the billing period ends; when the paid plan ends, the plan's AI credit allowance is removed and does not roll over. After that you fall back to Free-plan limits (including watermarks on the free tier). Deleting the account is what wipes projects and breaks embeds — that is a separate, permanent step.

Apple handles Captions app billing. Cancel in Settings → [your name] → Subscriptions on the iPhone (or follow Apple's subscription help). VEED's website billing page is for the veed.io web subscription only — canceling one does not cancel the other.

VEED's public pricing centers on Free plus paid Creator / Pro / Studio plans rather than a classic timed free trial. If you are on a promo or trial-style offer with a renewal date, use the same Team Billing → Cancel Subscription / Turn off auto-renewal flow and finish at least two business days before that date so the first paid renewal does not process.

Yes. While the period is still running, Team Billing shows Resume Subscription. After it ends, sign in and Upgrade again from Workspace / Team Billing — projects that were not deleted stay on the account within Free or paid limits. A new subscription also auto-renews unless you cancel it again later.
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