How to Cancel Voicenotes

Not for a plan you cancelled. Voicenotes' terms say the cancellation takes effect at the end of the current billing cycle and no further charges are made; Pro stays active until then and your account moves to the free Basic plan. If a charge still appears, the usual cause is a second subscription on another channel: the web bills Pro monthly, so a weekly charge comes from a store plan, which only Apple or Google can stop. One App Store reviewer wrote in March 2026 that they had contacted Voicenotes support several times over a few weeks and were still being charged weekly. Team owners should also check that a paused individual plan didn't resume when the team ended.

On the web, yes, within 14 days of the purchase, as long as you have used no more than 6 hours of transcription. Email team@voicenotes.com with "Refund request" as the subject and your account email; Voicenotes says the refund is full, no questions asked, and that it cancels the subscription and moves your account to the free plan. Past 14 days, Voicenotes asks you to contact the same address for "exceptional circumstances"; its terms otherwise give no refund for the rest of a period after you cancel. App Store purchases are refunded by Apple (App Store app > your profile > Purchased > the item > Report a Problem), and Apple's decision is final. For Google Play, Voicenotes points to Google's general policy: no refund for the current billing period, but you keep access until it ends.

They aren't deleted. When Pro ends your account moves to Basic, which gives 100 minutes of transcripts and summaries a week (recordings beyond that are saved and can be transcribed when the minutes refresh) and shows only the last 30 days of notes. Older notes are stored, not deleted, and come back if you upgrade again. If you want copies, export them before Pro ends: Voicenotes' privacy policy points to the in-app export, and there is no bulk export: Voicenotes staff said in March 2026 it was on the roadmap and pointed to the Obsidian, Zapier, Readwise and webhook integrations instead. Voicenotes lists Zapier and Obsidian among Pro's advanced integrations, so set up any export before Pro ends. The help center doesn't say what happens to Pages. Deleting your account is different: Voicenotes says it removes all associated data.

In the store, not in Voicenotes. On iPhone or iPad: Settings > your name > Subscriptions > Voicenotes > Cancel Subscription. On Android: Play Store > profile icon > Payments & subscriptions > Subscriptions > Voicenotes > Cancel subscription. Voicenotes can't cancel or refund these plans. If the app shows you as a free user even though you pay, Voicenotes explains that Apple or Google may have tied the purchase to a private relay email instead of the one you log in with; email team@voicenotes.com with your login email and the store's order ID and it will move the subscription to your account.

Yes. Some App Store plans start with a 3-day free trial, and Voicenotes says to cancel it in your Apple subscriptions at least 24 hours before it ends, because Apple may already have processed the renewal if you cancel later. A Voicenotes team member told a user on the company's subreddit in January 2026 that their account had moved onto the Weekly plan automatically because the trial wasn't cancelled. On the web, a trial shows in Settings > Subscription as "Pro plan - Free trial" with the date billing starts; cancel through Manage subscription before that date.

Yes. Upgrade to Pro again from the app or voicenotes.com/pricing, and your full note history becomes visible again. Before your end date you can also undo the cancellation on Stripe's billing page: Stripe's customer portal lets customers renew a cancelled plan until the billing period ends. You rejoin at today's price, $9 a month on the web: Voicenotes staff have said on the company's subreddit that existing subscribers keep the price they signed up at and that older prices can't be bought by new subscribers, so a cheaper launch-era price won't come back once it lapses.