A 7-step walkthrough with real screenshots from the live cancel flow.
Open claude.ai → Settings → Billing, click Cancel, skip the optional reason survey, then confirm with Cancel plan. You keep Claude Pro (or Max) until the end of the current billing period — cancel at least 24 hours before your renewal date or the next charge still goes through. Payments are non-refundable by default, but Claude has a self-serve refund request flow worth trying.
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See Claude's pricing, tiers, and difficulty score in one page. Claude ranks #18 of 59 by cancellation difficulty.
Sign in at claude.ai (or open the desktop app), click your initials or name in the lower-left corner, and choose Settings. In the settings menu, open the Billing tab. You'll see your current plan, payment method, recent invoices, and a Cancellation section at the bottom.
In the Cancellation section, click the red Cancel button. A Cancel plan dialog opens, headed "Cancel to stop recurring billing. You can still use Claude Pro until [your end date]." This dialog is where the cancellation actually happens — closing it does nothing.
The dialog asks "What is your main reason for canceling? (optional)". Picking a reason can reveal a follow-up text box (for example, "What made Claude's pricing unsustainable for you?") plus a general feedback field. None of it is required — you can leave everything blank and still cancel.
Click the red Cancel plan button at the bottom of the dialog to finalize. The Go back button next to it is the retention default — it dismisses the dialog and leaves your subscription active. Make sure you click Cancel plan.
Back on the Billing page, a banner now reads "Your subscription will be canceled on [date]." with a Resubscribe button beside it. That banner is your proof the cancellation registered — Claude keeps working normally until that date, then drops to the free tier. No confirmation email is required to finish.
If you paid through a mobile app store, the web Billing tab may not show a Cancel button. In the Claude iOS or Android app, tap your initials in the top-right corner, tap Billing, then Manage subscription and follow the prompts. You can also cancel directly through Apple (Settings > your name > Subscriptions) or Google Play (play.google.com/store/account/subscriptions).
Canceling stops future billing but does not refund the current period. To ask for a refund, click your initials, choose Get help, click Send us a message, pick "Claude Refund Request", select a reason, and follow the prompts for an eligibility check. Don't open a bank chargeback first — an active payment dispute blocks Anthropic from issuing the refund itself.
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