How to Cancel Quo (formerly OpenPhone)

Step-by-step instructions

1. 1
   If this applies to you

   Port your number out first if you want to keep it

   Once its hold runs out, Quo releases your number for good, so if customers know it, move it while your plan is still active. Start the switch with your new carrier and fill in Quo's port-out request form (toolbox.quo.com/p/port-out-request/newsubmission). Within 24 to 48 business hours Quo emails the account number and PIN your new carrier needs. The transfer takes 1 to 14 days, and the number keeps working on Quo until then. Only an Owner or Admin can submit the request, and porting isn't available during the free trial. A finished port doesn't cancel your subscription, so come back and cancel once it completes.

2. 2
   If this applies to you

   Export your data and spend your balance

   Quo deletes workspace data 30 days after you cancel. A workspace Owner can export contacts, call logs and message logs as CSV files from Settings > General > Export your data. They arrive by email within 24 hours, and the link expires after 72. The export leaves out call recordings, voicemails, transcripts, AI summaries and media, so download any you need by hand. Got money in your Voice & messaging balance? Spend it on international calls or texts first. Quo's credits article describes no refund for it, only a Use towards subscription button, and in our capture both balance buttons were greyed out once the plan was canceled.

3. 3

   Open Settings > Plan & billing

   Sign in to Quo on the web at my.quo.com or in the desktop app (old my.openphone.co links redirect there). Click Settings in the left menu, then Plan & billing under Workspace. You need the Owner or Admin role, the two that can manage billing. On a trial the page shows your plan, how many days are left and the date your card will first be charged. Switch to paid plan and Change plan don't cancel anything: Change plan only moves you to a different plan.

   

4. 4

   Click End free trial (or Cancel Subscription) in the Danger zone

   Scroll down past Payment method to the Danger zone. On a trial it's headed End your free trial and says the trial stays fully active until the 7 days are up. After that, Quo keeps your numbers for 30 days: nobody in the workspace can call or text, but you can still read conversations and workspace data. Click the red End free trial button. On a paid plan, Quo's help center says the button at the bottom of this page reads Cancel Subscription and that you confirm by typing "Cancel" and clicking Yes, cancel. Our screenshots come from a trial, so the paid-plan screens may look different.

   

5. 5

   Pick a reason for leaving

   A window headed We're sorry to see you go asks why you're leaving. Choosing one of the six reasons is required: the Cancel subscription button stays greyed out until you do. The feedback box underneath is optional, and Back closes the window without canceling.

   

6. 6
   If this applies to you

   Answer the follow-up question

   Picking No longer needed opens a Select dropdown asking for more detail. The choices are a single-use option for verification codes, No longer traveling or living abroad, Changed job or employer, Sold my business or paused operations, New service includes a business line, or Other. Cancel subscription stays grey until you choose one. Other reasons may ask their own follow-up; only this one is shown here.

   

7. 7
   If this applies to you

   Type a reason if you chose Other

   Choosing Other in that dropdown opens an Enter another reason box, and the button stays greyed out until you type something in it. A few words are enough. The additional feedback box at the bottom is a separate field and can stay empty.

   

8. 8

   Click Cancel subscription

   With every required answer filled in, the Cancel subscription button turns red. Click it. The button says subscription even when you're ending a trial.

   

9. 9

   Check for the inactive banner

   Quo returns you to Plan & billing with a Your subscription has been canceled notice. A red Your subscription is inactive banner, with a Renew link, now runs across the top of the app. On a paid plan, Quo's help center says a confirmation email follows. Keep it, along with your last invoice, in case a charge shows up later.

   

10. 10
    If this applies to you

    If you pay through the App Store or Google Play

    Quo also bills through Apple and Google, and its help center sends those subscribers to the store to cancel. On iPhone: Settings > your name > Subscriptions > Quo. On Android: Google Play Store app > Menu > My Apps > Subscriptions > Quo. If you also added a card inside Quo at some point, check both places; Quo's own help center warns about being charged twice when you switch.

11. 11
    If this applies to you

    Want the workspace erased? Email support after canceling

    Canceling doesn't delete your workspace straight away; Quo removes the data on its own after 30 days. To have it erased permanently, an Owner or Admin cancels first, then emails support with the subject "Request to permanently delete [Company name] account". Quo's help center still lists help@openphone.co for this. Deletion can't be undone, so export first.